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Effective Date: May 07, 2025

Welcome to SHINAGAWA PHARMACY (“we,” “us,” “our”). By accessing and using our website https://shinagawa-pharmacy.com/ , you agree to be bound by the following terms and conditions. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old to purchase from our website. By using this site, you confirm that you are of legal age and have the capacity to enter into a binding contract.

2. Prescription Policy

Certain medicines require a valid prescription as mandated by the Food and Drug Administration (FDA) Philippines. We reserve the right to refuse or cancel any order that does not comply with these requirements.

3. Product Information

We strive to ensure that all product descriptions and images are accurate. However, we do not warrant that product details are error-free or complete. Prices and availability are subject to change without prior notice.

4. Order Processing and Delivery

● Orders are processed during business hours: Monday- Saturday, 9:00 AM to 4:00 PM.
● Delivery timelines may vary based on location and third-party courier services.
● We shall not be liable for delays beyond our control.

5. Returns and Refunds

Medicines and health products are non-returnable and non-refundable as per DOH and FDA guidelines, except in cases of:

● Wrong item delivered
● Damaged product
● Expired product

Claims must be made within 2 days of delivery. Contact us at Email: pharmacy@shinagawa.ph or Viber: +639177106512.

6. Data Privacy

All personal information collected is handled in accordance with the Data Privacy Act of 2012 (RA10173). We will not share your data without your consent, except as required by law.

7. Intellectual Property

All content on this website, including images, text, and logos, is owned by or licensed to Shinagawa Pharmacy. Unauthorized use is prohibited.

8. Prohibited Conduct

You agree not to:

● Misrepresent your identity or provide false prescription information.
● Use the website for unlawful or prohibited activities.
● Interfere with the operation or security of the website.

9. Limitation of Liability

To the fullest extent allowed by law, Shinagawa Pharmacy shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the website or our products

10. Amendments

We reserve the right to update or change these Terms and Conditions at any time. Continued use of the site implies acceptance of the new terms.

11. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pasig City.

Contact Information:

Shinagawa Pharmacy
21F Ore Central Building, 9th Avenue, cor 31st Street, Taguig, 1630 Metro Manila
(02) 7368 52384 / +639177106512
pharmacy@shinagawa.ph